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Where Could We Improve Patient Access & Reduce Administrative Burden?

Problem 1
Solution 1

In the current system, Dr. Zhang had to send multiple faxes to the specialist, with the initial fax getting lost and further delaying Hazel’s appointment.

In an interoperable, connected system, Dr. Zhang would instead use an eReferral tool to streamline the process for sending referral requests.

Problem 2
solution 2

In the current system, Hazel faces significant delays before being contacted by the specialist’s office despite multiple messages, faxes, and emails left by Dr. Zhang and his staff.

In an interoperable, connected system, an eReferral system manages referral requests, sending both Hazel and Dr. Zhang an electronic notification when the eReferral request has been received by the specialist, and once the appointment date/time has been confirmed.

Problem 3
solution 3

While Hazel’s pain was manageable a few months before she went to see Dr. Zhang, her pain worsened significantly waiting 11 months for an appointment with the specialist.

In an interoperable, connected system, while Hazel still experiences increasing pain waiting for her specialist appointment, Dr. Zhang can send an eConsult request to a pain management specialist. The specialist responds quickly with advice, helping Dr. Zhang to stabilize Hazel’s pain while she waits for her neurosurgical appointment.

Continue to the next part: 
Hazel’s Experience with a More Connected Health Care System

Technical limitations and a lack of digital connection in our current health care system led to communication challenges between care centres. As a result, Hazel’s specialist referral experience was neither efficient, nor timely.

Given the challenge of communicating in a fragmented, unconnected system, Dr. Zhang and his staff experienced significant administrative burden and setbacks despite their best efforts to manage Hazel’s pain and get her the care she needed.

How could greater connectivity through Canada Health Infoway’s vision for interoperability ensure patients like Hazel have timelier access to services and reduce administrative burden for clinicians?